Help & Contact

How can we help?

Quick answers below, or write to us. A real person (the founder) reads and answers every message, usually within a day.

Write to us

Replies come from hello@joinsculptiv.com.

Prefer email? Write directly to hello@joinsculptiv.com

Quick answers

The things people usually ask.

How does the 14-day free trial work?
Every plan starts with 14 free days, and you don't need a credit card to start. Add a card only if you decide to continue; if you don't, your plan pauses on day 14 and you're never charged.
How do I cancel?
Anytime, no questions. Use the manage link in your Stripe receipt email, or just write to us (form or hello@joinsculptiv.com) and we'll do it same day. Cancellation stops future billing; your access runs to the end of the period you paid for.
What if I join and it's not for me?
Founding-member promise: if something isn't right in your first 14 days of paid membership, email us and we'll refund you. No interrogation.
I can't get into the members area
Go to the sign-in page and enter the email you used at checkout. We'll send you a sign-in link, it works for 15 minutes, so open it promptly (and check spam). Still stuck? Write to us and we'll sort it fast.
Which program is right for me, and can I switch?
The free quiz matches you by goal and starting point. Your membership includes all 5 programs, so you can switch anytime your goal changes. Not sure which to start with? Email us and we'll point you to the right one.
Is it safe for me? (postpartum, injury, 50+)
Every exercise has a gentler and a stronger version, and the Gentle Rebuilder and Timeless Sculpt are built for comebacks and every age. Our content is educational, not medical advice, please check with your doctor or a qualified professional before starting, especially postpartum or after injury or surgery.
What equipment do I need?
Light dumbbells (around 3 to 8 lbs) cover the core programs. Most workouts are home-friendly, and every move has variations if you have more or less to work with.